If the product is defective or different from the product ordered, please contact us within 7 days of delivery.We will exchange the product at no cost.
After the returned product reaches our company, we will send you a new product.
Please understand that custom-made products cannot be exchanged or returned.
ATTENTION: Do not send product(s) without prior authorization from our team and following the appropriate instructions sent by email. Returns that are not previously authorized and/or do not follow the guidelines of our exchange department will not be analyzed and the product(s) will be automatically sent to the customer's address without prior notice.
IMPORTANT: TreeKiTree does not cover packaging costs for returns or exchanges. We suggest that you use the same packaging as the product(s) received. If you use other packaging, choose a box that protects the product from damage during transit.
REIMBURSEMENT
If you prefer a refund of the amount
After confirming the return of the defective product, we will transfer it to the account indicated by the customer.If you use a credit card, please note that the refund may take several days to several weeks after payment confirmation from the credit company if the payment deadline has passed.
RECEIVE EXCLUSIVE NEWS!
Receive our best launches and promotions in your email
